emergency medical dispatcher


Emergency medical dispatchers respond to urgent calls made to the control center, take information about the emergency situation, the address and other details and dispatch the nearest ambulance or paramedic helicopter.

Scope notes

Excludes people performing patients treatment. 
 Excludes people performing assistance in medical treatment.

Alternative label

  • dispatcher of emergency medical services

  • dispatcher of emergency medical vehicles

  • medical dispatcher

  • emergency call operator

  • emergency call handler

  • emergency medical services dispatcher

  • ambulance services dispatcher

  • control room worker

  • EMD

  • call handler

Regulatory aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database: http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en


Essential skills and competences

Essential Knowledge

Optional skills and competences

Optional Knowledge



Concept URI