call centre quality auditor

Description

Call centre quality auditors listen to calls from the call centre operators, recorded or live, in order to assess compliance with protocols and quality parameters. They grade the employees and provide feedback on the issues that require improvement. They interpret and spread quality parameters received by the management.

Alternative label

  • call centre quality analyst

  • call centre quality assurance auditor

  • call centre quality audit associate

  • contact centre quality auditor

  • call centre quality control auditor

  • call centre quality controller

  • customer service centre analyst

Regulatory aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database: http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Hierarchy

Essential skills and competences

Essential Knowledge

Optional skills and competences

Optional Knowledge

Status

released

Concept URI

http://data.europa.eu/esco/occupation/580c98d4-fb97-4597-864c-54140f058f1b