Description

Hotel porters welcome guests to accommodation facilities, help them carry their luggage and provide services such as occasional cleaning.

Alternative label

• carrier

• baggage carrier

• bellhop

• bellman

• bellboy

• porter

Regulatory aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database: http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en

Hierarchy

• 9 Elementary occupations
  • 96 Refuse workers and other elementary workers
    • 962 Other elementary workers
      • 9621 Messengers, package deliverers and luggage porters
        • hotel porter

Essential skills and competences

• assist clients with special needs
• comply with food safety and hygiene
• greet guests
• handle delivered packages
• handle guest luggage
• maintain customer service

Optional skills and competences

• clean public areas
• detect drug abuse
• explain features in accommodation venue
• handle chemical cleaning agents
• handle customer complaints
• implement marketing strategies
• implement sales strategies
• park guest's vehicle
• provide door security
• provide tourism related information
• run errands on behalf of customers
• take room service orders

Status

released

Concept URI

http://data.europa.eu/esco/occupation/3cc51201-cd20-47f8-92ad-4d5861f963cf