customer service representative


Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.

Alternative label

  • customer complaints handler

  • customer feedback representative

  • customer experience manager

  • assistant customer service representative

  • graduate customer service representative

  • information office worker

  • senior customer service representative

  • customer service officer

  • information agent

  • customer service person

  • trainee customer service representative

  • complaint representative

  • customer relationship officer

  • service desk operator

  • customer relations officer

  • information clerk

Regulatory aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:


Essential skills and competences

Essential Knowledge

Optional skills and competences

Optional Knowledge



Concept URI