ICT help desk manager


ICT help desk managers monitor the delivery of technical support services to clients according to the predefined deadlines.  They plan and organise the user support actions and troubleshoot ICT problems and issues. ICT help desk managers supervise the help desk team ensuring that the customers get the appropriate feedback and support. They also participate in developing customer service guidelines and in reinforcing the team.

Alternative label

  • ICT help desk managers

  • IT helpdesk manager

  • ICT service desk manager

  • software support manager

  • ICT helpdesk manager

  • IT help desk manager

  • ICT helpdesk managers

  • technical support manager

Regulatory aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database: http://ec.europa.eu/growth/single-market/services/free-movement-professionals/qualifications-recognition_en


Essential skills and competences

Essential Knowledge

Optional skills and competences

Optional Knowledge



Concept URI