call centre agent


Call centre agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and arrange sales visits.

Alternative label

  • telemarketing agent

  • call centre operator

  • outbound call center agent

  • outbound telemarketer

  • telephone sales agent

  • inbound telemarketer

  • telephone sales generator

  • call centre service agent

  • inbound sales agent

  • telephone sales representative

  • telephone solicitor

  • call centre rep

  • call centre operative

  • telemarketing operator

  • telephone service attendant

  • inbound call center agent

  • call centre representative

  • call centre taker

  • outbound sales agent

  • telephone operator

  • call center representative

  • telemarketer

  • inbound call centre agent

  • outbound call centre agent

Regulatory aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:


Essential skills and competences

Essential Knowledge

Optional skills and competences

Optional Knowledge



Concept URI