telephone switchboard operator


Telephone switchboard operators establish telephone connections by using switchboards and consoles. They also answer customer inquiries and service problem reports.

Alternative label

  • telephone answering service operator

  • receptionist

  • switchboard operator

  • alarm centre dispatcher

  • communication centre operator

  • telephone operator

  • receptionist telephone operator

  • switchboard receptionist

Regulatory aspect

To see if and how this occupation is regulated in EU Member States, EEA countries or Switzerland please consult the Regulated Professions Database of the Commission. Regulated Professions Database:


Narrower occupations

Essential skills and competences

Essential Knowledge

Optional skills and competences

Optional Knowledge



Concept URI