Information and communications technology service managers

ISCO-08 code



Information and communications technology services managers plan, direct and coordinate the acquisition, development, maintenance and use of computer and telecommunication systems, either as the manager of a department or as the general manager of an enterprise or organization that does not have a hierarchy of managers.
Tasks include -
(a)  consulting with users, management, vendors and technicians to assess computing needs and system requirements, and specifying technology to meet those needs; 
(b)  formulating and directing information and communication technology (ICT) strategies, policies and plans; 
(c)  directing the selection and installation of ICT resources and the provision of user training; 
(d)  directing ICT operations, analysing workflow, establishing priorities, developing standards and setting deadlines;
(e)  overseeing the security of ICT systems;
(f)  assigning, reviewing, managing and leading the work of systems analysts, programmers and other computer-related workers;
(g)  evaluating the organization’s technology use and needs and recommending improvements such as hardware and software upgrades;
(h)  establishing and managing budgets, controlling expenditure and ensuring the efficient use of resources;
(i)  establishing and directing operational and administrative procedures;
 (j)  overseeing the selection, training and performance of staff; 
(k)  representing the enterprise or organization at ICT-related conventions, seminars and conferences.
Examples of the occupations classified here:
-  Application development manager
-  Chief information officer
-  Data operations manager 
-  Data processing manager
-  ICT development manager
-  Information systems director
-  Information technology manager (IT manager)
-  Internet service provider
-  Network manager


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