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Improving the Social Dialogue for Energy Efficient Social Housing (ISEES)

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This project focused on consumer choice and its influence on energy demand in social housing. It took the notion of 'social dialogue' and used it to come up with ways to improve energy efficiency and renewable energy use. By involving all actors in the refurbishment process, ISEES assessed typical buildings. It also evaluated the quality of services provided by utilities and district heating companies, identifying any lack of management or service capacity, and sought to address these problems with concrete solutions.

Results

  • A better understanding of the users’ behaviour, their motivation and their needs for energy services, based on field testing.
  • The outline of a model refurbishment process for each participating country where the needs of the occupants are being respected and where tenants/owners are actively involved in the development and realisation of improvement measures.
  • Knowledge of the socio-economic rationality that lies behind individual decision-making processes.
  • A set of measures developed to improve the situation of tenants/owners regarding energy use, within the given limits, and raise their awareness for realisable measures.
  • A set of measures developed to improve the situation of tenants/owners regarding energy use, within the given limits, and raise their awareness for realisable measures.
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Lessons learned

  • Generally it seems that the satisfaction with the living situation is better in all five countries than could be expected. Despite the fact that circumstances of living are not the best for the tenants. Many aspects of the exterior of the building and the individual flat are inadequate and should be repaired. Thus the potential for renovation measures is very high. Also the satisfaction with the heating situation is better than expected, though tenants are – according to their information.
  • The satisfaction with the district heating companies differs between countries. There is high potential for improvements in Bulgaria and Slovenia. Only few people (in Bulgaria) are disconnected from district heating. The reason however is not the high satisfaction level, but the fact that no alternatives are existing and disconnection is difficult to handle. This monopoly position is an advantage for the district heating companies, which they should use to improve their image and their services.
  • The energy user behaviour is being continuously measured in typical buildings in each country, where 5 identical apartments and volunteering families are monitoring room temperatures, ventilation practices and heat consumption. The data is being used to provide feedback to tenants regarding the influence of individual user behaviour on the energy consumption. Pilot actions will be implemented in the model buildings to realise innovative approaches for energy saving measures in the apartments.
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Partners and coordinator

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Contact

KWI Consultants GmbH
Austria
Contact point: 
Name: 
Andreas Karner
E-mail: 
Tel: 
0043 1 52520 288

Budget

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In brief

Duration:
01/01/2006 to 31/12/2007
Contract number: 
EISAV/EIE/05/066/2005

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