Energy efficiency by using daily customers Quality observations to Improve public transport (ENERQI)

Major efforts and investments are put into the renewal of public transport systems to increase their attractiveness to the public. Despite this, the real needs and expectations of (potential) customers are oftern little accounted for. Increasingly, operators across Europe are developing and implenting continuous customer-oriented quality monitoring systems. The main goal of the project is to exchange experiences amongst public transport operators, authorities, passenger organisations and energy agencies in the participating countries on how best to monitor quality and implement the findings from these monitoring schemes. Based on a common methodology eight public transport operators implement monitoring systems to measure and improve the quality of public transport. In addition, the project will: prepare an inventory of the existing monitoring schemes; define a common monitoring framework; evaluate its impact and disseminate the lessons learnt.