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Energy efficiency by using daily customers Quality observations to Improve public transport (ENERQI)

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Major efforts and investments are put into the renewal of public transport systems to increase their attractiveness to the public. Despite this, the real needs and expectations of (potential) customers are oftern little accounted for. Increasingly, operators across Europe are developing and implenting continuous customer-oriented quality monitoring systems. The main goal of the project is to exchange experiences amongst public transport operators, authorities, passenger organisations and energy agencies in the participating countries on how best to monitor quality and implement the findings from these monitoring schemes. Based on a common methodology eight public transport operators implement monitoring systems to measure and improve the quality of public transport. In addition, the project will: prepare an inventory of the existing monitoring schemes; define a common monitoring framework; evaluate its impact and disseminate the lessons learnt.

Results

  • Implement the ENERQI approach in 8 test sites.
  • Record more than 90,000 observations on the quality of public transport by 4,000 observers.
  • Implement and evaluate 64 measures to improve public transport.
  • Prepare information materials, guidelines and instructions for cities and operators that wish to undertake quality monitoring.
  • ENERQI is recognised as a standard for quality monitoring in public transport.
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Lessons learned

  • In progress
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Partners and coordinator

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Contact

DTV Consultants b.v.
Netherlands
Contact point: 
Name: 
Mr Johan Jansen
Tel: 
+31 76 513 6631
Name: 
Mr Sander Buningh
Tel: 
+31 (0)76 5136630
Name: 
Mr Patrick Van Egmond
Tel: 
+352 691 040175

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In brief

Duration:
28/05/2010 to 27/05/2013
Contract number: 
IEE/09/718/SI2.558241

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