Programmes aimed at improving end-use energy efficiency are a keystone in the market strategies of leading DSOs and energy retail companies and are increasing in application, soon expected to become a mainstream practice. Informative services based on electricity meter data collected for billing are powerful tools for energy savings in scale and increase customer engagement with the energy suppliers enabling the deployment of demand response programmes helping to optimise distribution grid operation. These services are completely in line with Europe’s 2020 strategy for overall energy performance improvement (cf. directives 2006/32/EC, 2009/72/EC, 2012/27/EU). The IEE project EMPOWERING involves 4 European utilities and an international team of university researchers, social scientists and energy experts for developing and providing insight based services and online tools for 344.000 customers in Austria, France, Italy and Spain. The project adopts a systematic iterative approach of service development based on envisaging the utilities’, customers’ and legal requirements, and incorporates the feedback from testing in the design process. The technological solution developed by the lead partner CIMNE in close collaboration with the utilities is a scalable open source Big Data Analytics System coupled with the DSO’s information systems under high security and privacy standard and delivering a range of value adding services for the customer.
In this page:
Within the Intelligent Energy Europe project EMPOWERING, a range of insight based services and software tools for the utility companies’ customers were developed and implemented, such as:
- comparison with similar households
- indications of performance improvements over time
- consumption-weather dependence
- detailed consumption visualisation and breakdown
- personalised energy saving tips
- alerts (high consumption, high bill, extreme temperature, etc.)
- Lesson 1: In order to communicate effectively, the information (services) should be adapted to the social, cultural and educational background of the end-users. Involving user feedback during the design phase has proved to be successful.
- Lesson 2: The regulation & legislation is diverse among EU member states, and requires that privacy considerations should be adopted by the "privacy-by-design" principles during the concept phase.
- Lesson 3: The use of standard, open API has been one of the keys for the successful integration of the EMPOWERING system.
- Lesson 4: The achievement of the widespread use of the developed EMPOWERING services requires tailored-made information and dissemination campaigns towards the end-users.
- Lesson 5: The workshops and seminars involving other energy utilities have proved to be effective for encouraging them to implement the developed EMPOWERING services.
Partners and coordinatorList Map
|International Centre for Numerical Methods in Engineering||Spain|
|El Gas SA||Spain|
|GAZ ELECTRICITE DE GRENOBLE||France|
|Agence Locale de l'Energie et du Climat de l'agglomération grenobloise||France|
|Politecnico di Torino||Italy|
|IREN ENERGIA SPA||Italy|
|SINERGIE Soc. Cons. a r.l.||Italy|
|Comune di Reggio Emilia||Italy|
|Universiteit Gent / Ghent University||Belgium|
|Linz Strom GmbH||Austria|
|Energimidt Infrastruktur A/S||Denmark|
International Centre for Numerical Methods in Engineering
+34 93 739 85 75
Duration:01/04/2013 to 30/09/2015