Digital Single Market
Digital Economy & Society



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  1. Easier access to radio spectrum: the EU's electronic communications framework

    The EU has put in place a regulatory framework for electronic communications to boost European competitiveness- and support world-class communications and broadcasting infrastructure. Wireless communications are an integral part of this infrastructure: an ...

    Pedro Ribeiro M... - 19/06/2015 - 15:43

  2. Electronic access: anytime, anywhere

    Electronic communications services (ECS) give consumers and businesses access to high-speed internet, mobile TV and other technologies, wherever and whenever needed. Ensuring access across Europe takes coordination and co-operation on radio spectrum: enab ...

    Marketa Lukasko... - 16/03/2016 - 15:35

  3. Users' rights

    Consumers need to know their rights and be protected from the unfair practices of the companies providing these services. Therefore, the EU has a specific consumer protection policy in telecoms' services which includes the right of access to services ...

    Irina Alexandra... - 28/07/2015 - 16:41

  4. Universal Service

    The universal service rules ensure that every user can access basic communications services at a reasonable quality and an affordable price, even if the market would not provide it. The Universal Service Directive  covers the following areas: Basic commun ...

    Irina Alexandra... - 16/03/2016 - 15:35

  5. Code of EU Online Rights

    full code in your language: BG | CS | DA | DE | EL | EN | ES | ET | FI | FR | HU | IT | LT | LV | MT | NL ...

    Irina Alexandra... - 28/07/2015 - 16:45

  6. Rights & Principles applicable when you access and use online services

    Access to an internet connection EU citizens must have the possibility to access a minimum set of electronic communications services of good quality at an affordable price. This is also known as the 'universal service' principle. Use of services ...

    Irina Alexandra... - 28/07/2015 - 16:45

  7. Rights & Principles applicable when you buy goods or services online

    From 13 th June 2014, there are new consumer rights also applicable online. You can find out more about these and other consumer rights in the EU. Information before concluding an online contract Every consumer in the EU has the right to receive clear, co ...

    Irina Alexandra... - 28/07/2015 - 16:45

  8. Rights & Principles protecting you in case of conflict

    Protection in case of conflict Everyone whose rights and freedoms that are guaranteed by European legislation have been violated has the right to an effective remedy before a tribunal. Online consumers in the EU have the right to sue and to be sued in mat ...

    Irina Alexandra... - 28/07/2015 - 16:45