Digital Single Market
Digital Economy & Society



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  1. Users' rights

    Consumers need to know their rights and be protected from the unfair practices of the companies providing these services. Therefore, the EU has a specific consumer protection policy in telecoms' services which includes the right of access to services ...

    Irina Alexandra... - 28/07/2015 - 16:41

  2. BEREC- Body of European Regulators for Electronic Communications

    The Body of European Regulators for Electronic Communications (BEREC) was created in 2009 to improve consistency of the EU telecoms rules and to contribute to the development of the Single Market. The mission of BEREC is to assist the Commission and the n ...

    Irina Alexandra... - 26/09/2016 - 16:29

  3. 116 helplines

    Discover the 116 helplines! 116 is a range of easy-to-remember and free-of-charge phone numbers to assist children and adults in need. The European Commission has reserved five short numbers with a single format 116 + 3 digits for helplines that should be ...

    Irina Alexandra... - 05/06/2015 - 16:34

  4. 2012 promotional campaign

    verbeteren. Bezoek je een EU-land en moet je een ambulance, de brandweer of de politie contacteren? Dan hoef ... en mobiele telefoons, gratis, overal in de EU. Communication FR Besoin d’aide en EU? Appelez le 112. ... d’urgence européen, joignable par téléphones fixes et portables, gratuit partout en Europe. Advertisement on ...

    Irina Alexandra... - 11/03/2016 - 16:31

  5. Universal Service

    The universal service rules ensure that every user can access basic communications services at a reasonable quality and an affordable price, even if the market would not provide it. The Universal Service Directive  covers the following areas: Basic commun ...

    Irina Alexandra... - 16/03/2016 - 15:35

  6. Roaming Tariffs

    Thanks to EU roaming rules, the cost of making and receiving calls abroad within the EU is now substantially cheaper than in 2007, when the EU first started to tackle excessive roaming charges. The European Commission works to reduce roaming tariffs when ...

    Irina Alexandra... - 01/12/2016 - 17:29

  7. EU rules on 116

    The EU telecoms' rules ensure that Europeans have access to specific helplines starting with the number 116. EU rules on on 116 A specific Commission  Decision established 116 and laid down the rules on: the scope of the 116 numbers. the reservation ...

    Irina Alexandra... - 16/03/2016 - 15:35

  8. Communications Committee

    The Communications Committee (COCOM) assists the Commission in carrying out its executive powers. The COCOM is a committee composed of representatives of EU Member States. Its main role is to provide an opinion on the draft measures that the Commission in ...

    Irina Alexandra... - 09/12/2016 - 09:15

  9. 116 european phone numbers in Austria

    The 2012 Eurobarometer survey shows that Austria has one of the EU's highest levels of awareness of the 116 initiative: 29% and 86-94% of respondents agree that the 116 numbers are very or fairly useful. However, when respondents were asked whether t ...

    Irina Alexandra... - 09/06/2015 - 16:15

  10. 116 european phone numbers in Belgium

    The 2012 Eurobarometer survey shows that Belgium is the EU's country with the highest awareness rate of the 116 initiative: 33% and 99% of respondents agreed that the 116 numbers are very or fairly useful. When respondents were asked whether they kne ...

    Irina Alexandra... - 09/06/2015 - 16:15