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9 May 2017

Users' rights

Users' rights Consumers need to know their rights and be protected from the unfair practices of the companies providing these services. Therefore, the EU has a specific consumer protection policy in telecoms' services which includes the right of ...

26 September 2016

BEREC- Body of European Regulators for Electronic Communications

BEREC- Body of European Regulators for Electronic Communications The Body of European Regulators for Electronic Communications (BEREC) was created in 2009 to improve consistency of the EU telecoms rules and to contribute to the development of the Single M ...

18 May 2017

116 helplines

116 helplines Discover the 116 helplines 116 is a range of easy-to-remember and free-of-charge phone numbers to assist children and adults in need. The European Commission has reserved five short numbers with a single format 116 + 3 digits for helplines t ...

9 May 2017

2012 promotional campaign

bekendheid van dit Europese noodnummer te verbeteren. Bezoek je een EU-land en moet je een ambulance, de ... Europese noodnummer, bereikbaar vanaf vaste en mobiele telefoons, gratis, overal in de EU. Communication FR ... Besoin d’aide en EU? Appelez le 112. Le 11 février (11.2) est la journée européenne du numéro d’urgence ...

9 May 2017

Universal Service

Universal Service The universal service rules ensure that every user can access basic communications services at a reasonable quality and an affordable price, even if the market would not provide it. The Universal Service Directive  covers the following a ...

9 May 2017

EU rules on 116

EU rules on 116 The EU telecoms' rules ensure that Europeans have access to specific helplines starting with the number 116. EU rules on on 116 A specific Commission  Decision established 116 and laid down the rules on: the scope of the 116 numbers. ...

9 June 2017

Communications Committee

Communications Committee The Communications Committee (COCOM) assists the Commission in carrying out its executive powers. The COCOM is a committee composed of representatives of EU Member States. Its main role is to provide an opinion on the draft measur ...

9 May 2017

116 european phone numbers in Austria

116 european phone numbers in Austria The 2012 Eurobarometer survey shows that Austria has one of the EU's highest levels of awareness of the 116 initiative: 29% and 86-94% of respondents agree that the 116 numbers are very or fairly useful. However, ...

9 May 2017

116 european phone numbers in Belgium

116 european phone numbers in Belgium The 2012 Eurobarometer survey shows that Belgium is the EU's country with the highest awareness rate of the 116 initiative: 33% and 99% of respondents agreed that the 116 numbers are very or fairly useful. When r ...

9 May 2017

116 european phone numbers in Bulgaria

116 european phone numbers in Bulgaria The 2012 Eurorabometer show that in Bulgaria 98-99% of respondents agreed that the 116 numbers are very or fairly useful. However, when respondents were asked whether they knew that the organisation State Agency for ...

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