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9 May 2017

Users' rights

Users' rights Consumers need to know their rights and be protected from the unfair practices of the companies providing these services. Therefore, the EU has a specific consumer protection policy in telecoms' services which includes the right of ...

9 May 2017

Universal Service

Universal Service The universal service rules ensure that every user can access basic communications services at a reasonable quality and an affordable price, even if the market would not provide it. The Universal Service Directive  covers the following a ...

9 May 2017

Easier access to radio spectrum: the EU's electronic communications framework

Easier access to radio spectrum: the EU's electronic communications framework The EU has put in place a regulatory framework for electronic communications to boost European competitiveness- and support world-class communications and broadcasting infr ...

9 May 2017

Electronic access: anytime, anywhere

Electronic access: anytime, anywhere Electronic communications services (ECS) give consumers and businesses access to high-speed internet, mobile TV and other technologies, wherever and whenever needed. Ensuring access across Europe takes coordination and ...

9 May 2017

Code of EU Online Rights

environment. Download the full code in your language: BG | CS | DA | DE | EL | EN | ES | ET | FI | FR | HU | IT ...

9 May 2017

Rights & Principles applicable when you access and use online services

Rights & Principles applicable when you access and use online services Access to an internet connection EU citizens must have the possibility to access a minimum set of electronic communications services of good quality at an affordable price. This is ...

9 May 2017

Rights & Principles applicable when you buy goods or services online

Rights & Principles applicable when you buy goods or services online From 13 th June 2014, there are new consumer rights also applicable online. You can find out more about these and other consumer rights in the EU. Information before concluding an on ...

9 May 2017

Rights & Principles protecting you in case of conflict

Rights & Principles protecting you in case of conflict Protection in case of conflict Everyone whose rights and freedoms that are guaranteed by European legislation have been violated has the right to an effective remedy before a tribunal. Online cons ...