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24 February 2016

Factsheet 65: Need help? Call a 116 number!

Factsheet / infographic Factsheet 65: Need help? Call a 116 number! 1 August 2009 Missing child? Need to talk? The Commission has reserved the family of 116 telephone numbers for social services help-lines. Citizens in need will be able to use the same nu ...

25 February 2016

2012 Eurobarometer Survey on 116

Brochure 2012 Eurobarometer Survey on 116 31 May 2012 In March 2012, the Commission carried out a Eurobarometer survey to assess the level of awareness in the Member States and the evolution of the public opinion since 2011. Contact Share this page Polici ...

3 January 2013

116117- Non-emergency medical Assistance

Projects story 31 May 2012 116117- Non-emergency medical Assistance The 116 117 non-emergency medical on-call service directs callers to medical assistance when the need is urgent but not life-threatening (in cases of emergency, you should call 112). The ...

3 January 2013

116123- Emotional support helpline

Projects story 31 May 2012 116123- Emotional support helpline 116 123, has been reserved for emotional support helplines. The line gives moral support to adults who are suffering from loneliness, are in a state of psychological crisis or thinking about co ...

3 January 2013

116111 Child Helplines

Projects story 31 May 2012 116111 Child Helplines The number 116 111 for child helplines is addressed directly to children who seek someone to talk to and provide assistance. The service helps children in need of care and protection and links them to serv ...

3 January 2013

116006- Victims of crime

Projects story 31 May 2012 116006- Victims of crime The 116 006 helpline for victims of crime gives people emotional support, informs them of their rights and how to use these, while also referring victims to relevant organisations. As a single access poi ...

24 February 2016

State of play on the implementation of the 116 numbers

Report / Study State of play on the implementation of the 116 numbers 19 November 2013 This document gives an updated overview of the current state of play on the implementation of the numbers 116 000 (hotline for missing children), 116006 (helplines for ...

18 May 2017

116 helplines

116 helplines Discover the 116 helplines 116 is a range of easy-to-remember and free-of-charge phone numbers to assist children and adults in need. The European Commission has reserved five short numbers with a single format 116 + 3 digits for helplines t ...

9 May 2017

EU rules on 116

EU rules on 116 The EU telecoms' rules ensure that Europeans have access to specific helplines starting with the number 116. EU rules on on 116 A specific Commission  Decision established 116 and laid down the rules on: the scope of the 116 numbers. ...

9 June 2017

Communications Committee

Communications Committee The Communications Committee (COCOM) assists the Commission in carrying out its executive powers. The COCOM is a committee composed of representatives of EU Member States. Its main role is to provide an opinion on the draft measur ...

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