Web and mobile civic engagement apps are improving the performance and image of government by helping citizens actively participate in the improvement of their city. Such an application has been developed by URENIO Research Unit during the EU funded project PEOPLE (http://people-project.eu ). The “Improve My City” application enables citizens to report local problems (potholes, illegal trash dumping, faulty street lights, etc.) or suggest solutions for improving their city. The submitted issues are displayed on a city's map, whereas users may add photos votes & comments.
An Open Source Civic Engagement Application is available thanks to the Connected Smart Cities initiative - please visit http://connectedsmartcities.eu/ 
Using “Improve My City” Application local government agencies enable citizens and local actors to take action to improve their city. Reported cases then go directly into the city’s work order queue for resolution, and users are informed how quickly the case will be closed. When cases are resolved the date and time of the resolution is listed, providing users with the sense that the city is on the job. In this way Improve My City helps Municipalities to enlist new segments of the population—people who had not previously participated in government—and bring their concerns, insight, energy, and commitment to reinvigorate not only the city but also the government.
Improve My City has been developed following the open innovation methodology created in PEOPLE project (http://wikipeople.asi-soft.com/index.php/Methodology ), in close cooperation with the Municipality of Thermi and user groups. It is therefore a truly user-centred web application, adapted to the needs of Municipalities and local communities.
Moreover, the application is distributed for free, under AGPL v3 open source license. Anyone who wishes can download it from the GitHub website (https://github.com/icos-urenio/Improve-my-city ) or participate in application’s improvement. It is also available in 18 languages (English, Bulgarian, Catalan, Croatian, Dutch, Finnish, French, German, Greek, Italian, Japanese, Portuguese (Brazil), Portuguese (Portugal), Russian, Spanish, Swedish, Romanian and Turkish).
Following the latest trend of application interoperability, Improve My City introduced a complete functionality wrapping around its core features and elements in the form of RESTful services. Simple speaking, Improve-my-city has its own Application Programming Interface (API) to be used by 3rd party developers. The next version (3.0) of the application will support the Open311 standard, which provides open channels of communication for issues that concern public space and public services. Primarily, Open311 refers to a standardized protocol for location-based collaborative issue-tracking.
The Information Technologies Institute - Multimedia Group (Greece) has developed an Android mobile version for Improve My City web application. The mobile app makes use of modern smartphones’ features enabling automatic extraction of the GPS coordinates of the reported issue and photographing the issue using the phone's camera.
Improve My City was originally deployed in the Municipality of Thermi, Greece, in April 2012. One year later more than 500 users have been registered and submitted 585 issues and 1350 comments.
Improve My City has been spread worldwide. There are a lot of installations in Municipalities and communities' websites across the world.
Web and mobile applications for smart cities
The Improve My City application belongs to a number of web applications developed within the EU funded project “PEOPLE: Pilot smart urban Ecosystems leveraging Open innovation for promoting and enabling future e- services”, which is partly funded by the European Commission. PEOPLE aimed at speeding up the uptake of smart cities through the rapid implementation, deployment and uptake of innovative internet-based services in order to allow facing the main challenges of developed cities at present and towards their future quality of life. This was enabled by designing and implementing user-driven open innovation methodologies and processes. For these purposes, four pilot Smart Open Innovation Urban Ecosystems have been created at four different European cities: 1) Bilbao, in Spain; 2) Vitry sur Seine, in France; belonging to the Isle de France area, close to Paris; 3) Thermi, in Greece, belonging to the Thessaloniki agglomeration, and 4) Bremen, in Germany.