Digital Single Market
Digital Economy & Society

Action 91: Member States to agree a common list of key cross-border public services

The action aimed at agreeing, by 2011, on a common list of key cross-border public services that correspond to well defined needs – enabling entrepreneurs to set up and run a business anywhere in Europe independently of their original location, and allowing citizens to study, work, reside and retire anywhere in the European Union. These key services should be available online by 2015.

A Ministerial Roundtable took place in November 2011 in Poznan and identified five key cross-border services. An agreement with Member States was reached in 2013.

What is the problem? Not enough cross-border public services are available

Online public services are crucial to stimulate the internal market. They can help entrepreneurs set up and run a business anywhere in Europe independently of their original location, and allow citizens to study, work, reside and retire anywhere in the EU through seamless, interoperable and sustainable cross-border public services. But as long as there is no common list of a minimum set of basic online public services that citizens and businesses can access across borders, the internal market cannot be fully functional.

Why is EU action necessary? Services need to be interoperable EU-wide

Together with the Member States, the Commission will assess the real needs, costs-benefits and barriers for cross-border services where interoperability is a key factor.

On this basis the Member States will discuss and agree on a common list of key cross-border public services.

What has the Commission done?

In 2011:

  • Following the adoption of the eGovernment Action Plan 2011-2015, the Commission launched a tender calling for a study to analyse the existing and future needs, cost/benefit of cross-border services for citizens and businesses as well as an assessment of the organisational, legal, technical and semantic barriers.
  • In November 2011, EU Ministers responsible for eGovernment met in Poznan (Poland) and discussed a number of areas of the Digital Single Market from which potential cross border services could be identified for future roll out.

In 2012:

  • The study was launched in January 2012 and came to a conclusion early 2013.
  • Member States and the Commission met three times during that year in order to reach agreement on an opinion containing the list of cross border services to be rolled out by 2015.

In 2013:

  • At the 4th meeting of the eGovernment Expert Group, 22 February 2013, Member States and the EC pointed out the parallel developments and progress on cross border public service activities in the new Large Scale Pilot eSENS, and the CEF. In their meeting the eGovernment Expert Group agreed to endorse a number of focus areas and key enablers for digital cross border public services. The Focus areas proposed by the MSs are presently covered by eSENS that also include the key enablers proposed by the MSs.
One of the 'Fora' of this annual health policy event organised by the European Commission, will highlight the benefits that eHealth and mHealth can bring to our health system.
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Bad Hofgastein, Austria

More information and full programme :

5th Meeting eHealth Network

Cross-border health project epSOS: What has it achieved?

Your opinion on epSOS eHealth services abroad

Build Connect Webzine

Connecting Europe Facility (CEF) - Digital Service Infrastructures

Report identifies challenges and trends in eHealth

Trillium Bridge is looking to share patient data between EU and US

How can governments better support the enterprises? Is the reduction of administrative burden enough or we can do more?

In the current times of economic crisis businesses not only struggle to grow but even to survive. They need an environment that favours their development.

Which actions and policies can the public sector set up to provide such an environment? Creating service infrastructure? Providing consultancy service to expand and internationalize their business? Developing One Stop Shop services?

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Brussels, Avenue de Beaulieu 33, meeting room 0/54

These questions (and more) are at the center of the workshop Public Services for Businesses: recipes for supporting growth, that follows up to the Digital Agenda Assembly workshop "Going Smart and Accessible in Public Services and Cities", held in Dublin last 19th June 2013. It is organized by Tech4i2 on behalf of the European Commission.

7 high-profile speakers will present the key lessons learnt from international best practice. Representatives from the public sector, practitioners, experts and other stakeholders will gather together in this one day workshop to identify policy options to be proposed and adopted by the public administrations across Europe.The discussion will start from real cases and experiences and take into account 4 key areas already identified:

• Ease of use of online services and reduction in administrative burdens
• Non-regulatory support for SMEs
• Public procurement
• Support for cross border trade and internationalization

Registration is free on a first come first served basis.

Related links

ICT2013 - eGovernment in the spotlight


Progress Report
Status: Completed Mechthild Rohen Mechthild Rohen