What is the problem? The Commission as any other public administration must be more efficient, improve services, provide better accessibility to public services and offer more transparency to citizens.
Why the EU action is required?The Commission to lead by example
The Commission by the initiative wants to lead by example offering advanced services to its citizens.
What has the Commission done so far?
A Communication entitled "Delivering user-centric digital services" was adopted in August 2012. The Communication focuses on the following strategic goals:
- User Centricity
- Effectiveness and efficiency
- Security and Privacy
- Simplification and Proportionality
- Transparency and accessibility