Digital Single Market
Digital Economy & Society

Action 13: Complementing the Consumer Rights Directive

The action aims at setting an optional contract law instrument which should complement the Consumer Rights Directive to overcome the fragmentation of contract law, particularly relative to the web.

The Commission proposal for a Common European Sales Law was made on 11 October 2011. The Directive on Consumer Rights replaced, as of 13 June 2014, the old Directive 97/7/EC. The provisions of the Directive on Consumer Rights apply to contracts concluded after 13 June 2014.

What is the problem? Varying national contractual rules hamper the single market

Every EU Member State has its own contractual rules and often, the provisions in force differ from one country to another. This is a serious challenge to the smooth functioning of the internal market. For instance, businesses trading across borders may face high legal costs when their contracts are subject to foreign consumer law. Those costs are passed on to consumers who will eventually have to pay higher prices.

Why is EU action needed? Legal uncertainty strangling cross-border e-commerce

Divergent rules mean that some companies could decide not to enter foreign markets because of the high compliance costs. Businesses then lose out in market reach and consumers end up with less choice. The full potential of cross-border e-commerce therefore remains unfulfilled.

What has the Commission done so far ?

The Commission made a legislative proposal in October 2011 for a Common European Sales Law to complement the EU Consumer Rights Directive. The Consumer Rights Directive was adopted by the European Parliament and the Council. Transposition of the new rules into the national laws was due by 13 December 2013, for more information see the page on the Directive on Consumer Rights updated by DG Justice.

The proposal for a Common European Sales Law, which provides a set of rules the buyer and seller can agree to use, will help break down trade barriers and will benefit consumers by providing increased choice and a high level of protection. It will offer a single set of rules for cross-border contracts in all 28 EU countries, when it will be adopted by Council and European Parliament.

Progress Report
Status: Completed Jorgen Gren Jorgen Gren