This second edition of the Service Innovation Yearbook is a nice collection of highly important articles about open innovation strategies and developments. It also contains use cases and examples on how open service innovation is moving to the mainstream. In this second Service Innovation Yearbook 2010–2011, you will see numerous examples of how open innovation and user-centred innovation for services are driving real benefits and progress.

The yearbook is a co-publication of the European Commission and the Open Innovation Strategy and Policy Group, OISPG.

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