The European Commission has today adopted an initiative to encourage public administrations across the EU to maximise the social and economic potential of information and communication technologies. The Communication 'Towards interoperability for European public services' looks to establish a common approach for Member State’s public administrations, to help citizens and businesses to profit fully from the EU’s Single Market. Making full use of the Single Market often obliges citizens to deliver or collect information or documents they need to work, study or travel within the EU and send them to public administrations in another Member State. Businesses face a similar reality. That is why it is vital that administrations provide efficient, effective cross-border eGovernment services, as reflected in the eGovernment Action Plan just adopted by the Commission, in accordance with the Digital Agenda for Europe. The need for effective interoperability is a central part of the Digital Agenda, one of the flagship initiatives in the Europe 2020 Strategy. The Commission's Communication introduces both the European Interoperability Strategy and the European Interoperability Framework, which should guide ICT policy for public bodies across the Union.