This study will support the Directorate-General for the Information Society and Media of the European Commission in the elaboration of an eGovernment Action Plan for 2010 to 2015. This action plan will describe the actions to be undertaken by the European Commission and the Member States in execution of the Ministerial Declaration on ICT for governments and public services that is expected for November 2009. The study will provide inputs to the process that will lead to the definition of a coherent set of actions that contribute to the realisation of the political priorities and objectives laid down in the said Ministerial Declaration.