The Toolbox aims to support, guide and encourage those who want to modernise public administrations in support of prosperous, fair and resilient societies. It is intended as a reference and resource by pointing readers to existing EU policies and international practices, illustrated by almost 170 inspirational case studies.

The document sets the scene for readers, lays out principles and values of good governance, summarises the seven thematic chapters (policy-making, ethics and anti-corruption, institutions, service delivery, business environment, justice systems and public finance management), and sets out some considerations for managing thematic objective 11  ('enhancing institutional capacity of public authorities and stakeholders and efficient public administration') of the European Structural and Investment Funds (ESIF).