The Online Confidence session was opened by Udo Helmbrecht, Executive Director of ENISA, who introduced the speakers and setup the main goal: How can we improve digital security regarding data storage and online services?

Helena Lindberg, from the Swedish Civil Contingencies Agency, focused on the problem of combining simplicity and quality of security. She presented a political point of view of how service providers must take responsibility to protect users' assets by creating an environment of trust. Not only should government regulation (laws) be applied but also voluntary agreements must be considered.
From a user’s perspective, Soraya Artiles (Guardia Civil, Spanish Ministry of Interior), pointed out issues and threats commonly encountered. Through her experience in the field, she highlightd the need for real solutions, like biometric recognition for user authentication. She left the challenge of H2020 for the end: “we need to take actions for a secure cyberspace through innovation to create commercial solutions and develop good practices of purchasing”.
Finally, from a company's point of view, Amandeo Sarma from NEC Laboratories Europe stressed main issues regarding harmonisation of legislation. He said that we need the creation of an European ecosystem to improve citizens' trust, even when they are not aware of other countries quality of internet security services. He wrapped up by leaving the message of “we must act together” for a better digital society.