Key cross-border digital public services that correspond to well defined needs – enabling entrepreneurs to set up and run a business anywhere in Europe independently of their original location, and allowing citizens to study, work, reside and retire anywhere in the European Union – are essential components in building a truly connected European Union and to achieve a Digital Single Market. However, cross-border public services are few in number. As mobility around the EU increases, and the EU continues to enlarge, there is a growing need to provide public services that transcend national borders.

Deloitte has carried out a study to investigate how solutions enabling cross-border digital public services which have been developed by the so-called Large Scale Pilots (LSPs) can be made sustainable. This study was carried out with input from and in close collaboration with the European Commission and all other relevant stakeholders, including the Member States, industry representatives and standardisation bodies, as well as the LSP consortia.

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