The subject of the contract is to provide a thorough analysis and proper assessment of the current state of
the art of main actions at Member States level related to the Inclusive eGovernment area, including guideline
principles and practice. In addition, the study will identify, define and reach consensus on a multi-channel
service delivery strategy that would support more effective and efficient delivery of public services to socially
disadvantaged groups. Finally, on the above basis, the study will produce a possible range of sustainable
business models that would support a more effective and efficient delivery of public services to those citizens at
risk of being left behind by the information society.