Since its creation in 2002, the IDA eGovernment Observatory has been providing e-government professionals and observers with a focal point where they can find information and insight about e-government-related policies, activities, initiatives and projects across Europe and beyond. Focusing on issues and developments of pan-European relevance or interest, the eGovernment Observatory aims to become the reference pan-European information source for the community of e-government professionals. To make sure that the Observatory is making progress towards this objective, a survey is now held, in order to assess the current level of satisfaction with the Observatory and the main expectations for future improvements.