EU Member States and accession countries have made good progress in rolling out broadband access and in getting public services on line, says a mid-term progress report published by the European Commission on the eEurope 2005 Action Plan. eEurope, launched in 2000, seeks to ensure that the Union realises the full potential of the information society to drive growth through improved productivity and competitiveness. To do this eEurope now focuses on the widespread availability of secure broadband services and on action to promote greater use. The report recognises the important role of public authorities in areas such as procurement, e-government, education and eHealth, as well as the area of e-business where public authorities have an important role in setting the right regulatory conditions. The current Action Plan has ensured steady progress in most areas, but despite positive signs, more effort is needed to share experience and to tailor services to user needs rather than just focusing on installing new technology or applications. This also requires strong political leadership. The Action Plan forms the basis for a discussion with Member States and stakeholders with a view to identifying changes by summer 2004.