On 4 and 5 October over 800 IT specialists and policy managers from EU institutions and agencies will attend the European Commission ICT Conference 2012, helping to lay the digital foundations for 21st century EU administrations. Social media, mobile ICT and other 21st century developments are offering EU administrations possibilities and tools undreamed of by public servants of previous generations. New trends in technology coupled with highly IT-literate societies across the Union are having a huge impact - both on citizens’ expectations and the demands placed on administrations.