The eGovernment Action plan aimed to help national and European policy instruments work together, supporting the transition of eGovernment into a new generation of open, flexible and collaborative seamless eGovernment services at local, regional, national and European level.

The European Commission's eGovernment Action Plan 2011-2015 supported the provision of a new generation of eGovernment services. It included four political priorities based on the Malmö Declaration:

  • Empower citizens and businesses;
  • Reinforce mobility in the Single Market;
  • Enable efficiency and effectiveness;
  • Create the necessary key enablers and pre-conditions to make things happen.

The Commission's goal was to optimise the conditions for the development of cross-border eGovernment services provided to citizens and businesses regardless of their country of origin. This included the development of an environment which promoted interoperability of systems and key enablers such as eSignatures and eIdentification. Services accessible across the EU strengthen the digital single market and complement existing legislation in domains like eIdentification, eProcurement, eJustice, eHealth, mobility and social security, whilst delivering concrete benefits to citizens, businesses and governments in Europe.

The objective was to increase the take-up of eGovernment services: the target was that by 2015 50% of citizens and 80% of businesses would use eGovernment services.

Evaluation results of the eGovernment Action Plan 2011-2015 recognise that the Action Plan had a positive impact on the development of eGovernment at the European and Member State level. It contributed to the coherence of national eGovernment strategies as well as to the exchange of best practices and the interoperability of solutions between Member States. In particular, it led to the development of technological enablers that are key to facilitate access to and use of public services. However, citizens and businesses are not yet getting the full benefit from digital services that should be available seamlessly across the EU.

The European Commission gathered views from citizens, businesses, public administrative bodies at all levels (international, EU-wide, national, regional and/or local) on the next 2016-2020 eGovernment Action Plan. The public consultation closed on 22 January 2016, read the final results.

The new eGovernment Action Plan 2016-2020 foreseen by the Digital Single Market Strategy aims to remove existing digital barriers to the Digital Single Market and to prevent further fragmentation arising in the context of the modernisation of public administrations.