Currently 49% of EU citizens are aware that the European emergency number 112 can be used across the EU in case of emergency. The European Commission takes specific actions to increase this awareness.

Communication and awareness-raising campaigns

February 11 is the European 112 Day. On this day, different awareness and networking activities are organised throughout the EU in order to promote the existence and use of Europe's single emergency number.

The latest E-communications household survey shows how much people know about 112 across the EU.

Monitoring the implementation of 112

The implementation report from 2018 shows how Member States have implemented the emergency number 112. Also, it shows that emergency calls to 112 will get more effective with the increased introduction of Advanced Mobile Location (AML). Calls from mobile phones in countries supporting this service are expected to send a significantly more accurate caller location information to the emergency service.

Previous Reports

Supporting 112 projects

The European Commission, as part of its research activities, is financing different projects related to the European emergency number 112, such as:

  • Project on deployment of advanced caller location solutions using GNSS in an E112 call to the public safety answering point
  • HELP 112 pilot project on the design, implementation and execution of the transfer of GNSS (Global Navigation Satellite System) data during an E112 call to the Public Service Answering Point
  • A pan-European in-vehicle eCall which, in case of car crashes, calls 112;
  • Project Reach 112 looks at alternative ways of communication to traditional voice telephony (such as real-time text coversation), which will improve access to emergency services for people with hearing or speech impairments or people with serious injuries;
  • project run by the World Health Organisation (WHO), which assessed Emergency Medical Services' (EMS) systems.
Published: 
30 October 2013
Last update: 
20 April 2018
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