In this page you will find reports and analysis on the trends of internet use and online content provided by the European Commission as well as external studies conducted at the request of the Commission.

Digital Economy and Society Index Report 2020 - Use of Internet Services

graph of the main findingq of the report on use of internet services

Internet use continued to increase year-on-year with 85% of Europeans surfing the internet at least once per week (up from 75% in 2014). In this category, figures range from 67% in Bulgaria to 95% in Denmark. The use of video calls has grown the most, from 49% of internet users in 2018 to 60% in 2019. Internet banking and shopping are also more popular, being used by 66% and 71% of internet users respectively. In contrast, only 11% of Europeans completed a course online in 2019.

Download the report: DESI 2020 - Use of Internet Services

Download the report: DESI 2020 - Cybersecurity

Archive Documents

Documents 2019

  • DESI 2019 - Use of Internet Services (PDF)

Documents 2018

  • DESI 2018 - Use of Internet Services (PDF)

Documents 2017

  • Use of Internet Services by Citizens in the EU 2017 (PDF)

Documents 2016

  • Use of Internet Services by Citizens in the EU 2016 (PPT)

Documents 2015

  • Use of Internet Services by Citizens in the EU 2015 (PPT) (PDF)

Documents 2014

  • Digital Inclusion and Skills in the EU 2014 (ppt/pdf)
  • Recent Trends in the Use of the Internet Services and Applications in the EU 2014 (ppt/pdf)

Documents 2013

  • Internet use and skills (pdf)
  • The mobile use of the internet (pdf)
  • Online content (pdf)

Documents 2012

  • Internet use and online content (pdf)

Documents 2011

  • Monitoring Internet usage and online content (pdf)
  • Monitoring trust and security (pdf)
  • Study for EC: Attitudes on Data Protection and Electronic Identity (pdf)
    This study presents the results of the largest survey ever conducted regarding citizen’s behaviours and attitudes concerning identity management, data protection and privacy.