From landlines to mobile and broadband, electronic communications networks and services are the backbone of our society. The EU's electronic communications policy framework improves competition, drives innovation, and boosts consumer rights within the European single market.

In recent decades, EU actions in electronic communications field has led to greater consumer choice, falling phone bills and higher standards of service. These are the main laws and actions related to electronic communications:  

The European Electronic Communications Code Directive's (the Code) main provisions are: 

  • Clear and inclusive rules: the same rules will apply all over Europe with a vision of an inclusive single market;
  • Higher quality of services: the Code will foster competition for investments, in particular in next generation networks - 5G, meaning higher connection speeds and higher coverage; 
  • Competitive prices: by multiplying the offers available and bringing more capacity, the prices are expected to go down;
  • Consumer protection: the Code proposes a regulatory approach which allows all actors, from traditional telecom operators to online players, to provide interpersonal communication services with the same level of protection for the end-user. That means that, 'electronic communications services' will also cover services provided over the internet such as messaging apps and email (also known as 'over-the-top' or 'OTT' services.

The BEREC regulation reinforces the role of national regulators to ensure consistent and predictable application of the rules throughout the Digital Single Market. 

Directives 2002/19/EC, 2002/20/EC, 2002/21/EC, 2002/22/EC, are repealed with effect from 21 December 2020.


The actual framework:

The framework as from 21 December 2020:

Other documents: