From landlines to mobile and broadband, electronic communications networks and services are the backbone of our society. The EU's electronic communications policy framework improves competition, drives innovation, and boosts consumer rights within the European single market.

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In recent decades, EU actions in electronic communications field has led to greater consumer choice, falling phone bills and higher standards of service. These are the main laws and actions related to electronic communications:  

The European Electronic Communications Code Directive's (the Code) main provisions are: 

  • Clear rules: the same rules will apply all over Europe
  • Higher quality of services: the Code will foster competition for investments, in particular in very high capacity networks - including 5G networks, meaning higher connection speeds and better coverage
  • Consumer protection: the Code will benefit and protect consumers, irrespective of whether end-users communicate through traditional (calls, sms) or web-based services
  • Ensure equality of treatment of all players in the telecom services sector, whether traditional or web-based, by clarifying the definition of electronic communication services

The BEREC regulation reinforces the role of national regulators to ensure consistent and predictable application of the rules throughout the Digital Single Market. 

Directives 2002/19/EC, 2002/20/EC, 2002/21/EC, 2002/22/EC, are repealed with effect from 21 December 2020.


The actual framework:

The framework as from 21 December 2020:

Other documents: