The Universal Service Directive ensures that consumers can change, in 1 working day, their fixed or mobile operator while keeping their old phone number.

Article 30 of the Universal Service Directive requires operators to

  • set a maximum time limit of one working day from the moment of concluding an operator change agreement to the moment when the number is activated with another operator;
  • not exceed one working day's loss of service during the process of changing operator;
  • carry out the overall process within the shortest time posible.

The national regulatory authorities now have more power to ensure respect of these rules.