Since March 2020 eTranslation, the secure automated translation service provided by the European Commission is open to all European small and medium-sized enterprises (SMEs) free-of-charge. Before opening eTranslation to European SMEs, the European Commission’s Directorate-General for Communications Networks, Content and Technology (DG CNECT) in collaboration with the Directorate-General for Internal Market, Industry, Entrepreneurship and SMEs (DG GROW) conducted a consultation to better understand the SME interests, needs, usage and use cases for automated translation and language technologie

Over 2,800 SMEs replied to the consultation, of which 92 % expressed interest in using a free, secure, automated translation system provided by the EU and over 70 % found automated translation useful for their business. In parallel with the consultation, the European Commission offered pilot testing of eTranslation. 635 SMEs from a wide range of economic sectors across 25 countries took part, of which 83 % found eTranslation usable and 50 % expected to use it every day or every week, with monthly usage expected to be around 5 documents per SME.

The results of the consultation and eTranslation testing by SMEs are available in the SME consultation report. A spreadsheet with the anonymised consultation replies is annexed to the report.

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