The European Commission launched on 4 October a new website which aims to help consumers get a better deal when using their mobile phones abroad. For this purpose, the website makes public roaming tariffs from the operators in all 25 EU Member States. The launch of this site was signalled in July when Commissioner Viviane Reding highlighted the high cost of using mobile phones abroad and the need to ensure greater transparency of these charges. By means of tables of sample tariffs and direct links to EU mobile operators, the website intends to give EU consumers a concrete idea of the level of tariffs they are likely to face when going on holiday as well as guidance and tips on how to manage their international roaming bills. Since the announcement of the website before this summer, there are signs that competition is starting to develop, in particular with some operators offering special holiday and other tariff packages.
“Only a well-informed consumer is a well-armed consumer,” said Information Society and Media Commissioner Viviane Reding. “At a time when we have seen in Europe so much progress in other telecommunications services, the cost of using your mobile phone abroad is hard to believe. This is why the Commission aims, with this new website presented today, to give the consumer the knowledge to make an informed choice, to enhance competition in the industry and to encourage fairer and clearer pricing.”