The Commission launched an online public consultation on 30 October 2015 for 12 weeks to seek views on a forthcoming EU eGovernment Action Plan 2016-2020, one of the actions for the completion of the Digital Single Market.

The consultation collected EU citizens' and businesses' needs and expectations from eGovernment services in the EU, and what public administrative bodies can or plan to deliver. It was accompanied by a roadmap for a new EU eGovernment Action Plan.  

In addition, the Commission organised workshops with stakeholders. The consultation, those events, the annual eGovernment benchmark survey and the mid-term review of the previous action plan underpin the preparation of a new EU eGovernment Action Plan 2016–2020.

Full report in English (EN)  -  French (FR) - German (DE)