The European Commission seeks stakeholders' views on the safety of apps and other non-embedded software to ensure a high level of health, safety and consumer protection for Europeans in the digital area. Have your say in the public consultation!

This consultation concerns software and apps which are neither embedded, nor contained in a tangible medium at the time of their placement in the market, their supply to consumers or when they are otherwise made available to consumers (non-embedded software).

Examples include health and well-being apps that can be used on a mobile device, digital models for 3D printing or apps controlling other devices (such as electronic appliances).


The views gathered will help to define potential next steps and future policies at the EU level including, if appropriate, possible revisions of existing horizontal and/or sector-specific EU legislation.

For the purpose of this consultation safety and safe use should be understood as freedom from unacceptable danger, risk or harm, including security-vulnerabilities and cover physical, economic as well as moral aspects.

This consultation does not prejudge any future decision on whether or not to propose legislation in this field and any new initiative will be subject to a more in-depth consultation process and political validation.


9 June 2016 – 15 September 2016

Comments received after the closing date will not be considered.

Who should respond:

  • Businesses
  • Industrial associations
  • Civil society organisations
  • Public authorities
  • Research and academia
  • Citizens

Scope and context

The purpose of the consultation is to gather input from various stakeholder groups, in particular consumers, businesses and authorities, on their experience related to the safety of apps and other non-embedded software. The questions aim at obtaining a better understanding of the possible risks and problems that non-embedded software may pose and how these problems could be dealt with.

If apps are giving access to a service, this consultation addresses only the safety aspects in the functioning of the app, and not the underlying service itself (e.g. transport or accommodation). For the purpose of this consultation, only apps and non-embedded software that are downloadable on a device such as a personal computer, tablet or smartphone or accessible on a remote location (cloud) would be covered.

For the purpose of this consultation "safety" and "safe use" should be understood as freedom from unacceptable danger, risk or harm, including security-vulnerabilities ("cyber-security") and cover physical, economic as well as non-material damage.

This consultation will only look into the safety of apps and other non-embedded software which is not already addressed and foreseen by sector-specific legislation such as the Medical Devices Directives or the Radio Equipment Directive which include provisions on safety ensuring that equipment within their scope, if compliant, is safe.


Please state whether you are responding as an individual or representing the views of an organisation. Responding organisations should register in the Transparency Register. We publish the submissions of non-registered organisations separately from those of registered ones.

How to respond     

You can reply in any EU language even though the online questionnaire is in English, French and German.

You can pause any time and continue later. You can download your contribution once you have submitted your answers. 

Only responses received through the online questionnaire will be considered for analysis. Questionnaires sent by email or on paper will not be analysed except those due to accessibility needs of persons with disabilities.

Accessibility for persons with disabilities

We shall accept questionnaires by email or post from persons with disabilities and their representative organisations.

Download the questionnaire for the visually impaired: DeutschEnglishFrench and email us with your reply attached either as Word, PDF or ODF document to

or write to us at:

European Commission, DG Communication networks, content & technology,

Avenue Beaulieu 25, Unit H1 – Health and Well-Being

1160 Brussels - Belgium

Replies & feedback

We shall publish a summary of the results of the consultation on this page after the replies have been processed and analysed.

Protection of personal data & privacy statement

In the documents below it is stated how we deal with your personal data and contribution.


Please write us if you have comments about the consultation process.