Today the European Commission published a new study, the eGovernment benchmark report 2018, which demonstrates that the availability and quality of online public services have improved in the EU. Overall there has been significant progress in respect to the efficient use of public information and services online, transparency of government authorities' operations and users' control of personal data, cross-border mobility and key enablers, such as the availability of electronic identity cards and other documents.

EU average scores on different eGov criteria such as user centricity, transparency and cross-border mobility

10 EU countries (Malta, Austria, Sweden, Finland, the Netherlands, Estonia, Lithuania, Latvia, Portugal, Denmark) and Norway are delivering high-quality digital services with a score above 75% on important events of daily life such as moving, finding a job, starting a business or studying. Estonia, Latvia and Lithuania are outperforming the rest of the countries in terms of digitisation of the public administrations and adoption of online public services.

Vice-President for the Digital Single Market Andrus Ansip said:

"In a world where you can buy and sell anything at the click of a button, we need the same kind of easy-to-use government services that meet people's expectations and demands. Using its wealth of tech expertise, Europe is ideally placed to provide this – based on electronic IDs. But first, more EU countries must accept and recognise each other's national eID systems."

Commissioner for Digital Economy and Society Mariya Gabriel added:

"Over the last years, significant progress has been achieved towards open, inclusive and collaborative public administrations across Europe but further improvements are still possible to serve all citizens better."

Further efforts are notably needed in cross-border mobility and digital identification. So far only 6 EU countries have notified their eID means which enables their cross-border recognition.

More information

eGovernment benchmark report 2018

EU countries performance