In the document attached you will find an overview of the state of play on the implementation of the 112 European emergency number in 2014.


This report provides an analysis of the data collected in 2014 from Member States on the implementation of 112, the single European emergency number. Key Performance Indicators such as answer time, access for disabled users, caller location and awareness levels are used in order to measure performance and allow the assessment and optimisation of the access to 112 at national level.