These real-life examples illustrate how better caller location allows for a quick response and help. The attached snapshot shows the exact position of a tourist lost in the mountains. In this way he could be located and guided by emergency services, thanks to his mobile device.

Estonia

There was an emergency call to 112 from small town in Estonia. Callers were children who told that the toaster is on fire. They didn’t know their exact address, they knew the street name and flat number but not the house number. Our call-taker used the location information she received with  Emergency Location Service and she found right house. Estonian 112 gave dispatch order to rescue and ambulance units who arrived quickly to the scene and helped children.

There was a serious car accident on the road in one East-Estonia borough. The car drove off the road and crashed into a tree. 112 received an emergency call. The area provided by the MNO was with radius more than 868 meters. The radius of Emergency Location Service was 11 meters. Estonian 112 could quickly give dispatch orders and police, ambulance and rescuers arrived to the scene in 10 minutes. Injured people were hospitalized and their lives were saved.

There was a deer-vehicle collision on the road in the rural area with no human casualties. People who were calling to 112 couldn’t tell their exact location. Location area provided by the MNO was more than 25 km². With Emergency Location Service Estonian 112 received location radius 12 m. The information about the accident was forwarded to police and environmental inspectorate.

Lithuania

On 10 January 2016, an emergency call was received by the Klaipeda Public Safety Answering Point in Lithuania.

The caller appeared to be an 8-year old boy, who reported he had found his father unconscious or dead, probably struck by electricity. He informed the operator that he didn’t know his address or the telephone number of any of his relatives.

With the little boy unaware of his address, Cell-ID location information received by the emergency services had a radius of 14 km. Fortunately the operator received the location via Android Emergency Location (Advanced Mobile Location), with a radius of 6 metres.

The police and ambulance services were dispatched to the location. The emergency responders provided acute medical care to the man who had likely been struck by an epileptic seizure.

Austria

A woman had a riding accident and as she fell on the head, she was not really able to think properly and to describe her position. The phone provided exact GNSS position so she could be rescued.