This public consultation was closed on 22/1/2016, thank you to the respondents. We will publish the results in due time.

This public consultation was closed on 22/1/2016, thank you to the respondents. Here are the results.



The Commission is consulting on the new eGovernment Action Plan 2016-2020, one of the actions for completing the Digital Single Market, as announced in the Communication on a Digital Single Market Strategy for Europe.
The new eGovernment Action Plan 2016-2020 will address the needs, requirements and expectations of European citizens and businesses with respect to the delivery of effective, efficient and user-friendly government services in the EU.

This consultation seeks to gather views from individual citizens, businesses or private organisations, and from national/ regional/local public administrations. Responses will be analysed together with Member States and will help to define the new eGovernment Action Plan 2016-2020. The Commission will use your views and the collected data to define the scope and vision of the new Plan, its actions, user involvement, cross-border interoperability of government services, key enablers, as well as the plan's organisation given the rapid change in digital technologies and society itself which may require new policies and public services.

A roadmap towards the Communication from the European Commission (expected to be published in Q2 2016) is available here, and feedback can be provided in all official languages of the EU, may be published and taken into account by the Commission services when further developing the policy proposal.

Responses are sought from

• Citizens
• Businesses
• Public administrative bodies at all levels (international, EU-wide, national, regional and/or local)


30 October 2015 – 22 January 2016 (12 weeks)
Comments received after the closing date will not be considered.


Please state in the questionnaire whether you are responding as an individual or representing the views of an organisation. We ask responding organisations to register in the Transparency Register. We publish the submissions of non-registered organisations separately from those of registered ones as the input of individuals.

How to respond

Respond online
The questionnaire is available in English, French and German but feel free to answer it in any EU language of your preference. You may pause at any time and continue later. Once you have submitted your answers, you can download a copy of your contribution.

Only responses received through the online questionnaire will be taken into account and included in the report summarising the responses. Questionnaires sent by email or in paper format will only be accepted from the visually impaired (EN, FR and DE word version available below).

Replies & feedback

We shall publish a summary of the results of the consultation 1 month after the consultation closes. A synopsis report covering the substance of the replies will follow within 3 months after the closure of the consultation.
Individual feedback is not envisaged; all information will be processed in an aggregated and anonymised manner.
Please read the Specific Privacy Statement on how we deal with your personal data and contribution.

Frequently Asked Questions

Protection of personal data & privacy statement

• Protection of personal data
• Specific privacy statement


Write to us for any clarifications you may need.
Postal address:
European Commission
DG Communication Networks, Content & Technology
Unit H3. Public Services
Avenue de Beaulieu 25 3/30
B-1049 Brussels - Belgium

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