The current social, economic and technological developments are leading towards the emergence of a new generation of eGovernment Services, defined within the scope of the study as Open eGovernment Services (OGS). Such OGS are open, collaborative and digital based services characterised by a deliberate, declared and purposeful effort to increase openness and collaboration through technology in order to deliver increased public value.

The study SMART 2014/0066 provides European policy makers with a better understanding of what OGS are, what is their value for society, and how the public sector should innovate to foster their use and maximize their impact on society. 

These open, collaborative and co-production features exist in all phases of the design, deployment, implementation and delivery of the service. In this regard the objective of the study was to better understand what OGS are, what is their value for society and how the public sector should innovate to foster their use and maximize their impact on society.

To this aim, the study produced the following results: 

  1. a definition and a taxonomy of OGS;
  2. an assessment of the value of OGS, based on a costs-benefits analysis aggregated and extrapolated across European countries, completed with an assessment of the non-monetized benefits;
  3. the assessment of how public sector innovation happens and how the implementation of OGS can be accelerated by mean of appropriate policy measures.

The costs of human services are typically moderate, based on open source modules, and allow for financial benefits, although sometimes they only improve existing scheme.  They help to reach out to people and build trust. It is rather easier to replicate than to really scale up such services. 

The high investments in administrative services linked to reorganisation across all government, result in future savings, scalability through automation, more transparency and trustThese types of services carry also a good replication potential, however the lack of a political and legal framework might affect their adoption.

Participatory decision-making services, while not requiring high investments, appear far more useful and high quality when it refers to concrete needs and issues, as in the human services cases and in the trust-building process. As it was the case for Administrative Services, the presence of a solid political and legal framework plays a central role for the replication of these types of services and their massive uptake in the future.

The study sets out a number of policy objectives which includes  designing openness as a learning process , adjusting the institutional framework, designing clear incentives, disseminate proactively and to improve the evidence base for OGS. These objectives are supported by a number of concrete recommendations at the EU and Member State level, including towards citizens.