'Digital' making sense for citizens: do smart public services live up to their promise? How do we make public websites accessible to all? Do we want to live in a smart city?

8:15 - 9:00 - Registration and welcome coffee

Morning session: Public services available everywhere to everyone

Future public services

9:15 - Opening: Jennifer Baker, Brussels Correspondent for IDG News Service and Workshop Moderator

9:20 - Feedback from online discussions, Paul Foley

9:25 - The future of digital public services and citizen engagement

  • Jeremy Millard, Chief Policy Advisor at the Danish Technology Institute - "Vision of future public services"
  • Graham Colclough, Vice-President Global Sectors, CapGemini - "Ideal and citizen-centred e-government"

9:35 - Round-table discussions in small groups

10:05 - Reporting from discussions

10:45 - 11:00: Coffee break

Web accessibility - challenges and opportunities for implementation

11:00 - Feedback from online discussions, Paul Foley

11:05 - Web-accessibility in practice

  • Roberto Torena Cristobal, Manager of the Accessible Technologies and Innovation Business Unit of Technosite - "Web accessibility application"
  • Leon van de Ven, Senior Policy Officer at the Dutch Ministry of the Interior and Kingdom Relations - "How to make accessibility guidelines accessible?"

11:25 - Round-table discussions in small groups

12:05 - Reporting from discussions

12:25 - Concluding remarks: Jennifer Baker and Gergana Passy, Digital Champion from Bulgaria and Plenary Advocate for the workshop

12:30 - 14:00: Lunch break

Afternoon session: Smart cities - empowering businesses and people

14:00 - Video projection

14:05 - Feedback from online discussions, Paul Foley


  • Prof. Siobhan Clarke, Director Trinity Smart and Sustainable Cities  Research Centre, Trinity College Dublin - "Introduction to Smart Cities"
  • Padraig Kenny, ICT Consultant at Arup -"How cities embrace innovation"
  • Peter Finnegan, Director of Economy and International Relations with Dublin City Council
  • Veronica Haunold, CEO of TINA Vienna - "Intelligent open city"
  • Carlo van de Weijer, Vice President Intelligent Transport Systems, TomTom - "Smart and sustainable mobility: traffic management"
  • Tommaso Roselli, Safety, Environment, Quality and Energy Efficiency department of Enel Distribuzione - "Renewable energy integration and smart metering"

14:40 -  Round-table discussions in small groups

15:25 - 15:40 - Coffee break

15:40 - Reporting from the discussions

16:00 - European Commission feedback on all the discussions, Paul Timmers, Director of the Sustainable & Secure Society Directorate in DG CONNECT, European Commission

16:40 - Concluding remarks, Jennifer Baker and Gergana Passy

17:00 - Workshop closed

17:00 - 19:00 - Cocktail reception, Dublin Castle