The fourth evaluation on the EU Code of Conduct shows that this Commission initiative delivers successful results. IT companies are now assessing 89% of flagged content within 24 hours and 72% of the content deemed to be illegal hate speech is removed, compared to 40% and 28% respectively when the Code was first launched in 2016. However, companies need to improve their feedback to users.

Slide showing a stopwatch with 90% and instagram, twitter and facebook logos and text stop online hate speech

Andrus Ansip, European Commission Vice-President for the Digital Single Market said:

Today's evaluation shows that cooperation with companies and civil society brings results. Companies are now assessing 89% of flagged content within 24 hours, and promptly act to remove it when necessary. This is more than twice as much as compared to 2016. More importantly, the Code works because it respects freedom of expression. The internet is a place people go to share their views and find out information at the click of a button. Nobody should feel unsafe or threatened due to illegal hateful content remaining online.

Full press release