The public consultation on the new eGovernment Action Plan 2016-2020 was carried on from 30/10/2015 to 22/1/2016. eGovernment is part of the actions for completing the Digital Single Market.

graphic representing people who talk

Objective of the Public consultation

Its objective was to gather evidence and views on eGovernment in the EU from individual citizens, businesses or private organisations, and from national/regional/local public administrations in order to prepare for the new  eGovernment Action Plan 2016-2020.

Who replied to the consultation?

The public consultation gathered a total of 365 replies to the online survey (244 individual citizens, 72 public bodies - administrations, institutions…- and 49 businesses/organisations). In addition, 12 position papers were received from public administrations and NGOs, resulting in a total of 376 replies.

Preliminary trends observed

Without prejudice to the results of the analysis of the Public consultation, the following trends can be observed overall:

  • A majority of citizens have had contact with, or needed to engage with public authorities in an EU country other than their own.
  • Respondents to the consultation considered that that giving user's access to public services online was important. They considered that such access should be inclusive and accessible. They also agreed that what was important for improving eGovernment on a national level was also important at the EU level.
  • On specific areas for action by the European Commission, high priority was given to accepting eSignatures for critical communication flows.
  • Citizens and businesses say that having to submit the same data more than once represents an obstacle to their further use of online public services, and therefore support the application of the "once only" principle.
  • There is clear support (more than 80% of respondents) for the following principles to be applied to eGovernment policies and services in the EU; of privacy by default, digital by default, cross-border by default, open by default, online end-to-end services, inclusive by default and transparency.

Next steps

The Commission is carrying out the in-depth analysis of the replies to the Public consultation. A full report will be published online in March. The results will feed into preparing the new eGovernment Action Plan 2016-2020.

A roadmap towards the Communication from the European Commission (expected to be published in Q2 2016) is available here.



NB: terms and concept mentioned above are defined in the glossary of this website