Effective and innovative public administrations are essential to a globally competitive Europe. eGovernment is the key to unlocking potential in the public sector. This Action Plan, announced in the i2010 initiative, maps out the way ahead for eGovernment in Europe and provides the focal points for EC programmes, initiatives and policy-making from 2006 to 2010 and a practical way forward through roadmaps and strategic monitoring in priority areas. Successful implementation of this Action Plan will require the cooperation of all stakeholders.