This workshop will offer the opportunity to participants to learn, exchange views and explore ways to design user-centric digital public administrations at local and regional level.

Citizen-centric administrations are one of the main ingredients of good governance because they put citizens and businesses at the core of their operations. In October 2017, EU and EFTA countries gave a new impetus to user-centricity by signing a Ministerial Declaration on eGovernment with 8 fundamental principles in Tallinn. User-centricity is even more important for local and regional administrations as they are at the forefront of delivering many of the public services and making decisions that affect individuals in their community every day. The workshop will showcase best practices but also other inspiring efforts which contribute to livelier and more participatory cities and regions across Europe.


  • Welcome by Andrea Servida, Head of Unit 'eGovernment and Trust', DG CONNECT, European Commission
  • Moderator and opening remarks: Mr. John Kootstra, Policy Advisor Ministry of the Interior and Kingdom Relations of the Netherlands
  • Short presentations by: Mr. Daniel van Lerberghe, Collaborateur - Ville de Bruxelles, Mr. Giuseppe Ferretti,  Technical Director Regional Council of Campania, Mr. Colin Birchenall, Chief Digital Officer for Glasgow City Council , Ms. Esmeralde Marsman, Process Manager Client Innovation Centre of City of Rotterdam
European Commission - DG CNECT