In the framework of the CEF Telecom program, the EU invests more than EUR 1 billion to overcome barriers in the European digital landscape and to improve the daily lives of citizens, businesses and supporting the vision of cross-border public services.

Investments via the CEF Telecom program help reinforce the EU's cybersecurity capacity; help children stay safe online with Safer Internet; improve cross-border healthcare access through eHealth; showcase the European cultural heritage through Europeana; solve disputes through Online Dispute Resolution; help build a more efficient public administration through eProcurement and Public Open Data, facilitate cross-border authentication through eIdentification & eSignature or contribute to a secure encrypted communication through eDelivery.

The current portfolio of 390 actions in all EU Member States, Iceland, Norway and in Serbia covers fifteen different digital service infrastructures (DSIs) in multiple areas like health, justice, cybersecurity, safe and secure online presence and operation, or access to re-usable public sector information. Further projects will come over the next two years. In addition, with a total budget of EUR 120 million, the WiFi4EU initiative will reinforce local wireless Internet connectivity in local communities across the EU, thereby complementing the connectivity underpinning the public services provided in those communities.

Some of the effects of CEF investments on the ground include:

  • 24 countries connected to, and over 2.5 million documents exchanged through the Business Register Interconnection System (BRIS), which facilitates access to information on EU companies for the public and ensures that EU business registers can communicate to each other;
  • 390 resolutions bodies connected to and over 95 000 complaints handled since the launch of Online Dispute Resolution (ODR), a platform to help resolve disputes online without going to court;
  • Over 729 000 referenced datasets and almost 12 000 downloads from the Public Open Data portal in the last three months, helping to boost the re-use and combination of open public data across the EU;
  • 52 systems connected and almost 10 million translations since the launch of eTranslation, making the EU’s digital services multilingual.


For further details, see the project examples by country and the project examples by area (DSI), or the latest brochure summarizing the CEF Telecom supported actions.

The CEF Telecom basic capabilities – the building blocks enable secure cross-border digital interactions between citizens, businesses and public administrations by promoting the adoption of open standards and technical specifications. They are open and free for immediate use. Information about their uptake and reuse is available via the CEF building blocks monitoring dashboard. The helpdesk is available to all interested parties.

More information about the services supported by the CEF Telecom program, including the calls and the application process will be provided at the CEF Telecom stand (number: EC2) in the European Commission Village (ACV Level 0).