The key conclusions of this study, commissioned to help prepare the EU Commission's 2005/2006 work programme and an Information and Communication Technology strategy for research under the EU's 7th Framework Research Programme (see IP/04/750), were that:
- the Knowledge Management (KM) programme within the Fifth Research Framework Programme was right to address community concerns, i.e. de-emphasising the pure engineering component in KM. Although many projects still fell into this category, many others took a promising, holistic view on how humans behave in relation to what they know and how the power of knowledge can be effectively harnessed through a combination of social and human-centred approaches and advanced technology.
- as part of the shift to a knowledge-based economy, a European school is forming which is particularly active at the interface of artificial intelligence and human centred computing – called social complexity in KM.
- Small businesses exhibit specific patterns of KM, typically having rich informal exchanges of experience and know-how. Research in how KM can support rapid organic growth or growth through acquisitions could become a key element in the quest for sustainable growth.